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For shared services leaders, process automation is not a new concept. It’s been a critical part of the conversation for years as organizations have continued to consolidate services and move their service centers up the maturity ladder. But with new technologies emerging, like robotic process automation (RPA), what does that mean for automation as we’ve known it? How will process automation’s own evolution affect your shared...

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ECM is undoubtedly one of those solutions you must debate the benefit of doing all the integrations and work to achieve the final product. But a new era started a few years ago for us that I think will shock you. We have figured out a way to eliminate the work of integrations by moving the entire application into the ECM platform. We, the people...

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Manually processing invoices created a lack of visibility and coding errors for AP staff at Construction Resources Management (CRM). With offices scattered across the Midwest, the company acts as a shared services center for its other construction companies, processing more than 86,000 invoices annually. The approval process often kicked off with CRM’s Waukesha, Wisconsin, office mailing invoices to each branch for project managers to code and...

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Modernizing federal information technology is a far-reaching and possibly overwhelming task. There is limited budget for modernization, according to GAO data, but the upkeep of existing systems is essential. At the same time, a hiring freeze and accelerated retirement compound the potential for slower program and service delivery with a smaller workforce for program delivery. Normally, technology is the logical answer for a mismatch between the...

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By: Glenn Gibson, director of product and solution marketing at Hyland This year at #AIIM17, I had an excellent experience hosting a roundtable on the topic of digital transformation. In my first post covering this discussion, I shared the group’s answer to the question: Is digital transformation is a fantasy or a reality? In this post, I’m sharing the advice the group provided when we asked “What are...

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It’s not every day you hear of an ERP implementation with over a 90 percent end user adoption rate. So, what if I told you achieving a 98 percent adoption rate was possible? Here are the steps you can use to make any technology implementation a success: Get executive buy-in Ensuring your executives are on board with your project is critical to the success of your implementation. Make sure...

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