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By: Ray Gerwig, Hyland's senior product evangelist In the world of document capture and our march toward digital transformation, optical character recognition (OCR) maintains a role of ever-increasing importance. Because documents contain much of the content that runs our business processes, it’s important to identify, qualify and control that content as quickly as possible. OCR and document capture In order to speed up and improve content and data...

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By: Terri Jones, Hyland government marketing portfolio manager For generations, our school districts have relied on paper in most facets of their operations, from those homework assignments that your dog ate to the student records that prove somehow you got through school and graduated. Today, K-12 students and parents hold more technology in their hands than I saw in my entire college career. In this environment,...

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By: Laura Stiller, marketing portfolio manager at Hyland Over the course of the last four years, I have learned so much from higher education institutions. A common factor has been an emphasis on students – particularly their data and content. Much of the emphasis is rightly justified around the digitization of student records, since student success is central to institutional strategic plans. It’s even the focus...

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For shared services leaders, process automation is not a new concept. It’s been a critical part of the conversation for years as organizations have continued to consolidate services and move their service centers up the maturity ladder. But with new technologies emerging, like robotic process automation (RPA), what does that mean for automation as we’ve known it? How will process automation’s own evolution affect your shared...

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ECM is undoubtedly one of those solutions you must debate the benefit of doing all the integrations and work to achieve the final product. But a new era started a few years ago for us that I think will shock you. We have figured out a way to eliminate the work of integrations by moving the entire application into the ECM platform. We, the people...

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Manually processing invoices created a lack of visibility and coding errors for AP staff at Construction Resources Management (CRM). With offices scattered across the Midwest, the company acts as a shared services center for its other construction companies, processing more than 86,000 invoices annually. The approval process often kicked off with CRM’s Waukesha, Wisconsin, office mailing invoices to each branch for project managers to code and...

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