Every time we develop and deliver a solution, our focus is always on the people, as that is where the magic happens. We take our time to document the business process, one step at a time.  When you document from a results orientation, you get to ask the question for each activity, what is the reason and value of doing this. This strategic approach highlights suspect processes along the way that if radically changed would give people the ability to perform at a much higher level. 

People who can focus on high-value tasks bring ideas and innovations to help the business grow.  Culture improves because everyone knows who is going to be doing what by when.