Manually processing invoices created a lack of visibility and coding errors for AP staff at Construction Resources Management (CRM). With offices scattered across the Midwest, the company acts as a shared services center for its other construction companies, processing more than 86,000 invoices annually.
The approval process often kicked off with CRM’s Waukesha, Wisconsin, office mailing invoices to each branch for project managers to code and approve. They would then mail them back to the main office for additional processing.
“There wasn’t a good way to know where things were in the process and things got lost in the mix,” said Linda Pawlak, vice president of HR at CRM. “We weren’t tracking how long it took for invoices to get back to the main office, and we didn’t have visibility into whether or not they came back except if a vendor let us know that our invoice was past due.”
Everything changed with OnBase by Hyland.
“OnBase affords us the opportunity to understand due dates. With those due dates, we ensure invoices are paid in a timely manner and avoid late fees. It’s improved the service we provide and our payment times to vendors.”
– Bill ZumMallen, IT manager, Construction Resource Management